Shipping Information:
We offer FREE standard shipping on all orders over $100 within the US. If you choose our FREE shipping option, your package will be sent using the most cost effective service. We ship using both USPS and UPS. Expedited shipping options are also available and are shown at checkout. Shipping quotes are automatically calculated based on the package size/weight and your location. Signature confirmation is included on most orders with a value of $300 or greater. If your order is over $300 and you would like us to waive the signature, please leave us a note in the order comments at checkout. Due to an increased volume of package thefts, signature confirmation is now required for all apartment addresses.
*Please note:
Delivery estimates are not guarantees. There are currently many delays with shipping and the couriers are not refunding shipping fees, with the exception of USPS Priority Mail Express and UPS Next Day Air. In addition, if you choose UPS Next Day Air delivery and it is a Friday, your order may or may not be delivered on the following day (Saturday), depending on your local carriers. The same applies to UPS 2nd Day Air.
Unfortunately, we cannot currently offer shipping refunds or money back guarantees for any shipping services aside from USPS Priority Mail Express and UPS Next Day Air. Thank you for your understanding.
Our Cancellation Policy:
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Orders can only be cancelled before the daily transaction cut off time of 3:00pm CST. Once the order has been processed and is labeled as awaiting fulfillment, it can no longer be cancelled. At this point, the charge has been settled and we have incurred our card processing fees, so the order would now be subject to our standard return policy. We ask that you please call us if you wish to try and cancel your order before it is processed. Emails may not be seen in time.
Our Return Policy:
We do our very best to make sure all of our customers are more than satisfied, but if for some reason a return or exchange is required, we will make the process as hassle-free as possible. If you are not happy with the service provided, please reach out and we will do whatever we can to make it right. Below are some guidelines of our return policy.
- Return must be initiated within 14 days from the date your order was shipped and we must receive the return no later than 30 days after the date your order was initially shipped.
- If you are not happy with your purchase, you will receive the full purchase price, less shipping, as credit towards anything on our website. For credit back to your original payment method, you will be charged a restocking fee of 10% of the item total plus the shipping cost to cover our costs from processing and shipping your package. Orders that used our free shipping option will still have the cost of shipping subtracted. No fee will be charged for mistakes on our end or damaged/defective items.
- We cannot accept returns on engraved or customized items.
- We cannot accept damaged, worn or used goods. All items must be returned in the same condition as when they left our shop. All original manufacturer packaging/accessories must be returned and undamaged along with the item. If we shipped the item to you in a cardboard box, please return it the same way as padded envelopes do not protect the manufacturer packaging.
- All shipping charges are the responsibility of the customer unless a mistake is made on our part or the item is defective, in which case we will pay the return shipping. We can provide return labels on request and subtract that cost from your refund or store credit amount. If purchasing your own shipping label for a return, we recommend insuring the package and getting a tracking number as we cannot refund orders we do not receive.
We ask that you call us or file a return online via your account for a return ID number before shipping your return. We will not accept returns without a return ID number. If you have any questions regarding this process, please feel free to reach out.
Send Returns To:
Jordan Saldana
9000 Indian Road NW
Rice, MN 56367